Shift Leader: Coach a Fast-Paced Team & Service

Dunkin' Donuts; Buford (GA); Ibrido; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

Dunkin' Donuts in Buford, GA is seeking a Shift Leader to coach restaurant team members during a shift, ensuring Brand standards and guest service are delivered consistently.

You’ll help set goals, assign tasks, and provide timely feedback while maintaining food safety, inventory, and smooth operations. Adaptable, customer-focused leaders are encouraged to apply.

This role demands strong teamwork, communication, and the ability to resolve issues quickly to protect the restaurant's reputation.

Competenze

• Basic computer skills.
• Fluent in spoken and written English or the local language.

Mansioni

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Conoscenze

Team leadership

English fluency

Training others

Problem solving

Descrizione del lavoro

Dunkin' Donuts in Buford, GA is seeking a Shift Leader to coach restaurant team members during a shift, ensuring Brand standards and guest service are delivered consistently.

You’ll help set goals, assign tasks, and provide timely feedback while maintaining food safety, inventory, and smooth operations. Adaptable, customer-focused leaders are encouraged to apply.

This role demands strong teamwork, communication, and the ability to resolve issues quickly to protect the restaurant's reputation.