Shift Leader — Bakery & Quick-Service

Harri; Hayward (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Key holder opportunities

Flexible scheduling 20-40 hours per wk

Free on-duty shift meals

Employee discounts

Training and development opportunities

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne's & Cinnabon is hiring a Shift Manager to lead daily bakery and pretzel operations, ensuring quality, service, and safety on your shift. You’ll coach teammates, manage guest concerns, and assist with opening/closing duties, cash handling, and inventory.

The role emphasizes flexible availability, basic math and computer skills, and comfort with POS tech. Prior supervisory exposure plus food service familiarity are ideal for this position.

Qualifications

• Must be 18 years of age or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability, including evenings, weekends, and holidays.
• TB clearance required (if applicable by location)
• 0–1 year of food service, bakery, or retail experience
• Ability to stand, bend, lift, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft Office, POS systems)
• Ability to taste-test products for quality assurance
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days of hire)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service, bakery, or quick-service restaurant operations is a bonus

Responsibilities

• Lead the team and serve as the go-to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Support operations for both Auntie Anne's and Cinnabon products and standards
• Know when to elevate issues to store leadership
• Assist with opening and closing procedures, cash handling, and inventory management

Skills

Leadership

Supervisory experience

Customer service

Cash handling

Food handler

Team coaching

Microsoft Office

POS systems

Education

High school diploma

Food handler certification

Tools

Microsoft Office

POS systems

Job description

Auntie Anne's & Cinnabon is hiring a Shift Manager to lead daily bakery and pretzel operations, ensuring quality, service, and safety on your shift. You’ll coach teammates, manage guest concerns, and assist with opening/closing duties, cash handling, and inventory.

The role emphasizes flexible availability, basic math and computer skills, and comfort with POS tech. Prior supervisory exposure plus food service familiarity are ideal for this position.