Shift Leader, Auto Parts Retail & Customer Service

Socket.dev; Ellensburg (WA); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical/Dental/Vision Insurance

Optional Flexible Spending Account (FＳ

Team Health/Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Competitive Wages & PTO

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when managers are unavailable and encourages bilingual candidates to apply.

Essential duties include leading team members, managing customer service excellence, handling transfers and orders, and ensuring accurate invoicing and secure cash handling per policy.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when managers are unavailable and encourages bilingual candidates to apply.

Essential duties include leading team members, managing customer service excellence, handling transfers and orders, and ensuring accurate invoicing and secure cash handling per policy.