Shift Leader, Auto Parts Retail & Customer Experience

O'Reilly Auto Parts; Las Vegas (NV); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, & Vision Insurance

401k with Employer Contributions Start

Tuition Educational Assistance

Paid Time Off

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managment in sales, service, appearance, and day-to-day operations. Bilingual candidates are encouraged to apply.

The role includes shift management in the absence of senior leadership and leading a team to deliver strong customer experiences. Responsibilities include maintaining showroom service levels, processing transfers and orders, handling returns and invoicing, and ensuring security and cash procedures are

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired)

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Kenntnisse

Strong communication skills

Ability to obtain RSS Certification

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managment in sales, service, appearance, and day-to-day operations. Bilingual candidates are encouraged to apply.

The role includes shift management in the absence of senior leadership and leading a team to deliver strong customer experiences. Responsibilities include maintaining showroom service levels, processing transfers and orders, handling returns and invoicing, and ensuring security and cash procedures are