Shift Leader

Insomnia Cookies; Oxford (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time

Pet insurance

Job stability

Growth/promotion opportunities

Fun team environment

Job summary

Insomnia Cookies is looking for a Shift Leader for our Oxford, OH store. This role involves leading bakery operations, ensuring exceptional customer service, and supporting the team in a fun and productive environment.

The ideal candidate has customer service experience, excellent communication skills, and the ability to motivate others. The company offers pay-on-demand, paid vacation, and promotes stability and growth opportunities.

Qualifications

• At least 1 year in a customer service role.
• Experience with Point of Sale systems.
• Strong communication and people skills.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership by maintaining operations.
• Ensure a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management

Leadership

Ability to lift 40 lbs

Job description

As a Shift Leader at our Oxford, OH store located at 33 E High St, Oxford OH 45056, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Core Values

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed