Shift Leader

Insomnia Cookies; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Pay-on-Demand

Paid vacation

Pet insurance

Growth opportunities

Exciting team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for their new Omaha, NE store. The ideal candidate will oversee bakery operations, ensure customer satisfaction, and lead a team during shifts. Responsibilities include supporting store leadership, managing cash, and adhering to food safety protocols. Applicants should have at least 1 year of customer service experience and possess strong communication and leadership skills. Enjoy perks like daily pay and a fun, team-oriented environment.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead by example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all customers.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management

Leadership abilities

Job description

As a Shift Leader at our brand new Omaha, NE store located at 3863 Farnam St, Omaha, NE 68131, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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Who We Are!

Core Values

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

What will I do as a shift leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food‑handling practices.
• Manage cash handling and deposits.

Desired skills/experience:

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

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