Shift Leader

Insomnia Cookies; Rochester Hills (MI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid vacation and sick time off

Pet insurance

Job stability

Achievable growth/promotion opportunities

Fun team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for our new Auburn Pointe store in Rochester Hills, MI. In this role, you will ensure excellent customer service, maintain operations, and lead your team throughout their shifts. The ideal candidate should have at least one year of relevant experience, leadership skills, and the ability to foster a fun team environment. With a starting pay of $16.00/hr plus tips, this position also offers benefits such as paid vacation, sick time, and pet insurance.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Ensure a safe, clean working environment for guests and staff.

Skills

Customer service

Communication skills

Time management

Leadership

Point of Sales systems

Job description

As aShift Leader at our newAuburn Pointe store located at1218 Walton Blvd. Rochester Hills, MI 48307, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Benefits

• Starting off at $16.00/hr plus tips
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

What Will I Do As a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practicesManage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed