Shift Leader

Insomnia Cookies; Tulsa (OK); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount

FREE cookies with every shift

Job summary

A popular dessert bakery is seeking a Shift Leader for its new Tulsa, OK location. You will be responsible for providing excellent customer service, supervising bakery operations during your shift, and leading a team of cookie enthusiasts. Ideal candidates will have previous customer service experience and leadership skills. This position offers flexible part-time hours, opportunities for advancement, and a fun working environment including unique perks like daily pay and free cookies with every shift.

Qualifications

• At least 1 year of experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during the shift.
• Prioritize and delegate tasks among the Cookie Crew.
• Ensure a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Outstanding communication skills

Time management skills

People skills

Detail-oriented

Leadership ability

Job description

Become a Shift Leader at our brand new Tulsa, OK bakery located at 505 E 2nd St, Space 8, Tulsa, OK 74120. As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed