Shift Leader

Insomnia Cookies; Melrose Park (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay rate: $17.00/hr.

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Growth/promotion opportunities

Free cookies with every shift

Job summary

A fast-growing bakery chain is seeking a dedicated Shift Leader for their Melrose Park, IL location. This role involves providing exceptional customer service, overseeing bakery operations, and leading the Cookie Crew team. Candidates must have at least 1 year of customer service experience and possess strong communication and leadership skills. The position offers part-time flexible schedules and a variety of enticing perks.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Lead and motivate the Cookie Crew team.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management

Ability to lift 40 lbs

Job description

Shift Leader at our brand new Melrose Park, IL store! As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay rate: $17.00/hr.
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed