Shift Leader

Insomnia Cookies; City of Syracuse (NY); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Starting pay of $16.50/hr

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Job stability

Achievable growth opportunities

Fun team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for their Syracuse Univ store. In this role, you will manage bakery operations, ensuring customer satisfaction and team performance during your shift.

The ideal candidate has at least one year of customer service experience and strong leadership skills. Benefits include competitive pay, paid time off, and opportunities for growth.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Provide a safe, clean working environment and adhere to food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Point of sales systems

Communication skills

Time management

Leadership

Job description

As a Shift Leader at our Syracuse Univ store located at 137 Marshall Street you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers — it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Core Values

• Starting pay of $16.50/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

What Will I Do As a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed