Shift Leader

Insomnia Cookies; Huntsville (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Excellent training & mentorship

Job stability

Achievable growth opportunities

Fun team environment

Job summary

Insomnia Cookies in Huntsville, Texas is hiring a Shift Leader to manage bakery operations, ensuring customer satisfaction and a productive environment. The ideal candidate has at least 1 year of experience in customer service, can manage cash operations, and possesses excellent communication and leadership skills. A positive attitude and the ability to motivate team members are essential. Join a fun work environment with growth opportunities in a reputable and rapidly growing company.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Detail focused and results-oriented.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Provide a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership abilities

Ability to lift 40 lbs

Job description

As a Shift Leader at our SHSU store located at 2100 Sam Houston Ave, Huntsville TX 77340, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed