Shift Leader

Insomnia Cookies; Stillwater (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Excellent training & mentorship

Job stability

Growth opportunities

Fun team environment

Job summary

A popular cookie bakery in Stillwater is seeking a Shift Leader to manage day-to-day operations and ensure outstanding customer service. Responsibilities include supervising team performance, ensuring product quality, and supporting store leadership. Ideal candidates will have at least 1 year of customer service experience, strong communication skills, and the capability to lead by example. Join a fun and exciting team environment with growth opportunities.

Qualifications

• At least 1 year in a customer service role.
• Experience with Point of Sales systems.
• Ability to lead and motivate others.

Responsibilities

• Provide customer service and maintain product quality.
• Support operations and team accountability.
• Manage cash handling and oversee a clean environment.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Leadership ability

Detail-oriented

Job description

As aShift Leader at our Stillwater store located at215 S Washington St, Stillwater OK 74074, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Achievable growth/promotion opportunities

*You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

*Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

*Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

*Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

*Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

*At least 1 year of working experience in a customer service focused role

*Point of Sales systems experience

*Outstanding communication, time management, and people skills

*Detail focused and results-oriented

*Ability to lead-by-example and motivate others

*Ability to lift up to 40 lbs.

*Legally eligible to work in the United States

*Must be 18 years or older to be employed

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