Shift Leader

Insomnia Cookies; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation and sick time off

Pet insurance

Job stability with a growing company

Growth/promotion opportunities

Fun, exciting team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for our Downtown Des Moines store. In this role, you will lead operations during your shift, ensuring exceptional customer service and product quality. You'll support training, maintain efficiency, and adhere to safety practices. The ideal candidate has at least 1 year in a customer service role and excels in communication and leadership. The position offers paid vacation and a fun team environment.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead-by-example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all of our guests.
• Support store leadership by maintaining operations during your shift.
• Ensure a safe, clean working environment following food handling practices.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Leadership ability

Detail oriented

Results-oriented

Job description

As a Shift Leader at our Downtown Des Moines store located at 405 Court Avenue, Des Moines IA 50309, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

What will I do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired skills/experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed