Shift Leader

Hunter Super Techs - TurnPoint; Bloomington (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Bloomington, IL is seeking an Hourly Team Leader to support daily operations and guest satisfaction. You will supervise shifts, manage FOH/BOH tasks, assist with guest issues, and help train staff to uphold quality, cleanliness, and standards.

This hourly role offers a flexible schedule and access to team benefits, including discounts and time off. Prior customer service or food service experience is a plus and the candidate must be able to work in a fast-paced environment.

Qualifications

• Supervise during assigned shifts.
• Experience in hospitality/fast casual is a plus.
• Ability to follow company procedures and standards.

Responsibilities

• Provide supervision during assigned shifts.
• Direct FOH and BOH operations to meet labor and cost targets.
• Monitor service speed to maintain guest satisfaction.
• Assist with guest comments and complaints.
• Train team members, including new hires, on procedures.
• Ensure uniform policy and standards are followed.
• Follow proper cash handling procedures.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Customer service

Team leadership

Training

Cash handling

Opening/closing

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location