Shift Leader

Hunter Super Techs - TurnPoint; Springfield (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Springfield, IL is seeking an hourly Team Leader to support daily restaurant operations and ensure a superior guest experience. You will supervise shifts, balance FOH and BOH tasks, and uphold food quality, cleanliness, safety, and sanitation standards.

You will train staff, monitor service speed, handle guest comments, and ensure cash handling procedures are followed. Open/close duties when upper management is absent, with flexible scheduling and competitive pay.

Qualifications

• Supervise during assigned shifts.
• Provide a positive guest experience.
• Assist in managing FOH and BOH tasks.
• Monitor service speed and handle guest feedback.
• Assist in staff training and policy adherence.
• Ensure cash handling procedures are followed.
• Open/close the restaurant in the absence of upper management.

Responsibilities

• Provide supervision during shifts and ensure smooth operation of FOH and BOH tasks.
• Maintain high standards of food quality, service, cleanliness, safety and sanitation.
• Handle issues with team members, guests, and suppliers as needed and escalate when necessary.
• Assist in training new hires and ongoing staff development.
• Monitor daily labor controls and costs as directed by management.
• Support in opening and closing procedures when upper management is unavailable.

Skills

Supervision

Guest service

Cash handling

Training team

Labor cost control

Team collaboration

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location