Shift Leader

Sully's Steamers; Gainesville (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Travel opportunities

Great tips

Advancement opportunities

Free meals

Flexible schedule

Paid time off

Free uniforms

Job summary

Sully's Steamers is seeking a Shift Leader to manage day-to-day restaurant operations and ensure adherence to policies and procedures. This role reports to the General Manager/AGM.

The ideal candidate will lead by example, oversee shift performance, and drive guest satisfaction while maintaining high standards of cleanliness and presentation. Strong communication and leadership skills are essential.

Qualifications

• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must be willing to submit to a background check.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with policies, laws, and ordinances.
• Provide consistent, high‑quality food preparation and service.
• Deliver positive guest service and address complaints to regain guest trust.
• Direct employees on operational issues and provide feedback.

Skills

People management

Tools

MS Word

Excel

Google Suite

Job description

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Benefits

• Travel opportunities
• Great tips
• Advancement opportunities
• Free meals
• Flexible schedule
• Paid time off
• Free uniforms

Company Overview

Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary

The Shift Leader is responsible for effectively leading Sully's Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager/AGM.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. As well as maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent, high-quality food preparation and service.
• Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operational and procedural issues.
• Follow up with employees on assigned tasks and monitor training of employees during shifts.
• Develop employees by providing ongoing feedback and establishing performance expectations.

Qualifications

• Knowledge of computers (MS Word, Excel, Google Suite).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management.
• Must possess a valid driver's license.
• Must be eligible to work in the United States.
• Must be willing to submit to a background check.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Sully's Steamers Corporate.