Shift Leader

Mazzio's LLC; Catoosa (OK); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking Shift Leaders to oversee operations and ensure a smooth workflow in a fast-paced environment. This role involves supervising crew members, resolving guest concerns, and maintaining high standards of food safety and sanitation. Ideal candidates will possess strong leadership and communication skills, with a focus on teamwork and operational excellence. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• May require permits depending on local laws.

Responsibilities

• Supervise crew members and ensure efficient workflow.
• Resolve guest concerns and maintain food safety standards.

Skills

Communication Skills

Leadership Skills

Teamwork

Decision-Making

Basic Math Skills

Education

Food Handler’s Permit

Foodservice Sanitation Certification

Tools

POS Systems

Cash Registers

Kitchen Equipment

Job description

Job Details

Job Location: 046 Catoosa - Catoosa, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties are representative but not exhaustive:

• Ensure all crew members actively work at their stations, regulate workflow, reassign crew as needed, and support labor goals by adjusting crew levels based on business volume.
• Resolve guest concerns promptly, determine if customer credit is necessary, and document decisions for audits.
• Meet guest needs by ensuring timely food prep, accurate delivery times, proper order verification, prompt table cleaning, and welcoming and thanking guests.
• Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, proper food storage, and floor safety.
• Verify crew compliance with uniform and safety guidelines, including proper attire and footwear.
• Perform shift tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
• Ensure safety and security of all during the shift, including locking doors, setting alarms, securing cash, and controlling access after hours.
• Handle administrative tasks like scheduling, ordering, inventory, and reporting as assigned.
• Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication, interpersonal, and guest relations skills.
• Proven leadership and decision-making capabilities.
• Teamwork and collaboration skills.
• Knowledge of operational procedures and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certifications

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• May require a Food Handler’s permit, Foodservice Sanitation Certification, or other permits/licenses depending on local laws.
• Preferred valid driver’s license with insurance; driving record must meet company standards.

Physical Demands

• Exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly; work mostly standing, with frequent walking and stamina for 8-12 hour shifts.

Working Conditions

• Primarily indoor, with occasional exposure to heat, humidity, and water. Frequent hand washing required. Operate kitchen equipment with moving parts.

Tools and Equipment

• Cash registers, computers, ovens, and other kitchen and office tools.

Disclaimers

These statements describe general responsibilities and are not exhaustive. Mazzio’s, LLC is an equal opportunity employer and does not discriminate. This description does not create a contract; employment is at-will.