Shift Leader

Mazzio's LLC; Coweta (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Leader, der die direkte Aufsicht über die Crew übernimmt und sicherstellt, dass alle Mitarbeiter während ihrer Schicht effizient arbeiten. Diese Rolle erfordert hervorragende Kommunikations- und Führungsfähigkeiten, um die Gästezufriedenheit zu gewährleisten und die Einhaltung von Gesundheits- und Sicherheitsstandards zu unterstützen. In einem dynamischen Restaurantumfeld bieten Sie Unterstützung bei der Schulung und Entwicklung der Crew und übernehmen administrative Aufgaben wie Planung und Inventarverwaltung. Wenn Sie eine Leidenschaft für Teamarbeit und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Muss den Mazzio’s Comp 1 Test bestehen, um eine Schicht zu leiten.
• Kann eine Lebensmittelhandhabungserlaubnis oder andere Zertifikate erfordern.

Responsibilities

• Überwachung der Crew und Sicherstellung der Effizienz während der Schicht.
• Lösung von Gästebeschwerden und Einhaltung von Sicherheitsstandards.

Skills

Kommunikationsfähigkeiten

Führungsfähigkeiten

Teamarbeit

Kenntnisse der Betriebsabläufe

Mathematische Fähigkeiten

Education

Lebensmittelhandhabungserlaubnis

Sanitärzertifizierung

Tools

POS-Systeme

Küchengeräte

Computer

Job description

Job Details

Job Location: 048 Coweta - Coweta, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following represents the majority of duties performed but is not exhaustive:

• Adhere to restaurant performance standards, ensuring crew members are actively working, regulating workflow, and reassigning crew as needed. Support labor goals by adjusting crew levels based on business volume.
• Resolve guest concerns in person or via phone, using good judgment for customer credits and documenting decisions for audits.
• Meet guest needs by ensuring adequate prep, accurate delivery times, proper order verification, timely table cleaning, and courteous guest interactions.
• Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, proper food storage, and floor safety.
• Ensure crew compliance with uniform and safety guidelines, including non-slip footwear.
• Perform shift tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
• Ensure safety and security of crew, guests, products, and cash, including locking doors, setting alarms, and restricting after-hours access.
• Handle administrative duties like scheduling, ordering, inventory, and reporting.
• Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication, leadership, and guest relations skills.
• Teamwork and collaboration abilities.
• Knowledge of operational procedures and health and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills and crew management capabilities.

Experience/Education & Certification

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• May require Food Handler’s permit, Sanitation Certification, or other permits/licenses as per local laws.
• Preferred valid driver’s license with appropriate insurance and a clean driving record.

Physical Demands

• Exert up to 50 pounds of force occasionally, with frequent lifting and carrying. Work mainly from a standing position, with long shifts and split shifts.

• Reaching, climbing, stooping, handling, and sensory tasks like tasting are required. Punctuality and reliability are essential.

Working Conditions

• Primarily indoor environment, with exposure to heat, water, and liquids. Frequent hand washing and operation of kitchen equipment are required.

Tools and Equipment

• Includes adding machines, cash registers, computers, ovens, and other standard kitchen and office tools.

Disclaimers

This description outlines general responsibilities and is not exhaustive. Mazzio’s, LLC is an Equal Opportunity Employer and maintains an at-will employment policy. Employment is not contractual.