Shift Lead: Veterinary Team Coach & Client Experience

A Caring Doctor (New Jersey), P.C.; Metuchen (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

Banfield Pet Hospital is seeking a Shift Lead to support client services and veterinary team leadership. The role assists in guiding the staff to maximize productivity and profitability, collaborating with the Practice Manager and COS for effective communication with clients and colleagues.

The position requires weekend and evening availability, two years of veterinary hospital experience, and a commitment to high-quality care and client education.

Qualifications

• Two years of veterinary hospital experience.
• Willing to work weekend and evening shifts.
• Able to work in a loud, high-activity environment.
• Belief in preventive care.

Responsibilities

• Assist and support hospital leadership to build an efficient, productive team.
• Supervise team to ensure quality medical care and exceptional client service.
• Promote Banfield protocols and prioritize practice goals.
• Schedule associates to meet client needs and CE planning.
• Ensure adherence to policies and dress/grooming guidelines.

Skills

Leadership

Client service

Communication

Team coordination

Job description

Banfield Pet Hospital is seeking a Shift Lead to support client services and veterinary team leadership. The role assists in guiding the staff to maximize productivity and profitability, collaborating with the Practice Manager and COS for effective communication with clients and colleagues.

The position requires weekend and evening availability, two years of veterinary hospital experience, and a commitment to high-quality care and client education.