Shift Lead & Training Coach — Guest Experience

Pollo Campero; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Job summary

Pollo Campero in Washington DC is seeking a Shift Manager to lead daily operations and train crew members for an exceptional guest experience. You will plan shifts, ensure procedures are followed, and support the General Manager in problem solving and staffing needs.

The role requires leadership potential, a guest-first mindset, and fluency in English and Spanish, with the ability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

Customer focus

Bilingual English/Spanish

Computer skills

Flexibility

Education

High School Diploma or equivalent

Tools

POS/Point of Sale systems

Microsoft Office

Job description

Pollo Campero in Washington DC is seeking a Shift Manager to lead daily operations and train crew members for an exceptional guest experience. You will plan shifts, ensure procedures are followed, and support the General Manager in problem solving and staffing needs.

The role requires leadership potential, a guest-first mindset, and fluency in English and Spanish, with the ability to work nights, weekends, and holidays.