Shift Lead: Team Coach for Fast, Friendly Service

Zaxby's; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Zaxby's is seeking a Shift Lead to help run a shift, coach team members, and ensure fast, friendly service. You’ll supervise operations, handle guest concerns, and model the values of our brand.

Ideal candidates have strong leadership, communication, and guest service skills, with the ability to multitask in a busy restaurant environment. Restaurant experience is preferred, and you’ll thrive in a team-focused setting.

Qualifications

• Leadership and communication skills required.
• Excellent guest service skills.
• Ability to multitask in a fast-paced restaurant environment.
• Dependable, positive, and team-oriented.

Responsibilities

• Lead, coach, and motivate Team Members during your shift.
• Deliver an outstanding guest experience and help resolve guest concerns.
• Maintain high standards for food quality, safety, cleanliness, and service.
• Help train and develop new and existing Team Members.
• Keep the team organized and operations running efficiently.
• Assist with cash handling, inventory, opening/closing duties, and other shift responsibilities.

Skills

Leadership

Communication

Guest service

Multitasking

Team orientation

Job description

Zaxby's is seeking a Shift Lead to help run a shift, coach team members, and ensure fast, friendly service. You’ll supervise operations, handle guest concerns, and model the values of our brand.

Ideal candidates have strong leadership, communication, and guest service skills, with the ability to multitask in a busy restaurant environment. Restaurant experience is preferred, and you’ll thrive in a team-focused setting.