Shift Lead & Team Coach — Fast-Paced Food Service

Jersey Mike's Subs; Grass Valley (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jersey Mike's Subs in Grass Valley, CA is seeking a Shift Leader to work alongside the General Manager to supervise daily operations, guide the team, and uphold our standards for quality, cleanliness, speed, and customer service.

You will lead by example, train teammates, ensure safe food handling, manage tasks during busy periods, and resolve guest concerns with professionalism. This role requires energy, reliability, and a willingness to take on responsibility across day and evening shifts.

Qualifications

• Must be 18 years or older.
• Positive, energetic, dependable, and hardworking.
• Strong teamwork and communication skills.
• Willingness to learn and lead others.
• Available for days, nights, weekends, and holidays.
• Able to stand for extended periods.
• Able to lift up to 40 pounds.

Responsibilities

• Lead by example and support the team during each shift.
• Ensure excellent customer service and accurate food preparation.
• Maintain food safety, cleanliness, and operational standards.
• Train, coach, and provide direction to team members.
• Handle customer concerns professionally.
• Ensure employees complete assigned tasks efficiently and correctly.
• Communicate with the General Manager regarding staffing and store operations.
• Follow all company policies and procedures with integrity.
• Perform all duties of a Line Employee as needed.

Skills

Team leadership

Communication

Dependability

Energetic

Willingness to learn

Customer service

Job description

Jersey Mike's Subs in Grass Valley, CA is seeking a Shift Leader to work alongside the General Manager to supervise daily operations, guide the team, and uphold our standards for quality, cleanliness, speed, and customer service.

You will lead by example, train teammates, ensure safe food handling, manage tasks during busy periods, and resolve guest concerns with professionalism. This role requires energy, reliability, and a willingness to take on responsibility across day and evening shifts.