Shift Lead & Team Coach — Customer Experience

Wawa, Inc.; Souderton (Montgomery County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

4-day work week option

Medical, dental, vision benefits

Employee stock ownership plan (ESOP)

401(k) with company match

Job summary

Wawa, Inc. in Souderton, PA is seeking a Team Supervisor to lead the shift, guide Associates, and ensure smooth operations while delivering memorable customer experiences.

You will enforce store policies, coordinate inventory and cash handling, and help maintain safety and service standards, with weekend and holiday availability and opportunities for growth within a team-owned company.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to ensure efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Leadership

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. in Souderton, PA is seeking a Team Supervisor to lead the shift, guide Associates, and ensure smooth operations while delivering memorable customer experiences.

You will enforce store policies, coordinate inventory and cash handling, and help maintain safety and service standards, with weekend and holiday availability and opportunities for growth within a team-owned company.