Shift Supervisor: Lead Team & Customer Experience

Wawa, Inc.; Philadelphia (Philadelphia County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift, drive on‑site execution, and deliver memorable customer experiences. You’ll guide Associates, coordinate orders, and ensure smooth food and beverage service while upholding safety and store policies.

This role includes supervising inventory, managing cash handling, and providing feedback to boost performance. Wawa offers comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends/holidays.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates to drive productivity.
• Enforce safety, security, and store policies, including crisis protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift, drive on‑site execution, and deliver memorable customer experiences. You’ll guide Associates, coordinate orders, and ensure smooth food and beverage service while upholding safety and store policies.

This role includes supervising inventory, managing cash handling, and providing feedback to boost performance. Wawa offers comprehensive benefits and opportunities for growth.