Shift Lead - Customer Experience & Team Coach

Wawa, Inc.; Hebron Estates (KY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee Stock Ownership Plan (ESOP)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

4-day work week option

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and deliver memorable customer experiences. You’ll guide Associates, coordinate with customers and orders, and ensure smooth daily execution with a focus on safety and policy adherence.

Responsibilities include directing staff, recognizing performance, and managing inventory and cash handling. Earn $19.00–$25.65 per hour with a $2.00 night shift differential; 4-day work weeks may be an option.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability, including weekends and holidays.
• Supervisory experience in retail, food service, or fuels is a plus.
• Strong communication, problem-solving, and relationship-building skills.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive interactions.
• Coordinate among Associates, customers, and orders to ensure smooth service.
• Provide direction, feedback, and recognition to Associates to boost productivity.
• Enforce store policies and safety procedures, including crisis management.
• Manage inventory, stock levels, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and deliver memorable customer experiences. You’ll guide Associates, coordinate with customers and orders, and ensure smooth daily execution with a focus on safety and policy adherence.

Responsibilities include directing staff, recognizing performance, and managing inventory and cash handling. Earn $19.00–$25.65 per hour with a $2.00 night shift differential; 4-day work weeks may be an option.