Shift Lead: Store Ops & Delightful Customer Experience

Walgreens; Raymore (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Raymore, MO is seeking a capable team member to serve as a key holder, opening and closing the store in the absence of management. You will handle cash, assist customers, manage stock, and ensure shelves and backroom are ready for the business day.

The role emphasizes delivering a distinctive Walgreens customer experience, mentoring other associates, and maintaining store compliance. A minimum of one year in leadership or retail key holder roles and fluent English are required;

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including system start-ups and cash handling.
• Completes product returns, refunds, and cash drops to the safe; provides change as requested.
• Models and delivers a distinctive customer experience.
• Engages customers and assists with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices and Walgreens service traits.
• Registers all sales accurately and handles price verifications and voids as needed.
• Assists with order review, returns, and reverse logistics; supports displays, pricing, and signage.
• Maintains accurate inventory counts and stockroom organization; observes local regulations.

Skills

Leadership experience

English fluency

Customer service

Store systems knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens in Raymore, MO is seeking a capable team member to serve as a key holder, opening and closing the store in the absence of management. You will handle cash, assist customers, manage stock, and ensure shelves and backroom are ready for the business day.

The role emphasizes delivering a distinctive Walgreens customer experience, mentoring other associates, and maintaining store compliance. A minimum of one year in leadership or retail key holder roles and fluent English are required;