Shift Lead: Customer Experience & Store Operations

Walgreens; Fenton (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring in Missouri for a leadership-focused role that opens and closes the store in the absence of management, handles cash, processes returns and voids, and ensures readiness for business hours. You will greet customers, resolve issues, and model exceptional service while maintaining accurate pricing and signage.

Responsibilities span store operations, inventory control, backroom readiness, vendor coordination, and basic bookkeeping as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Models and delivers distinctive customer service and supports store operations, pricing, and signage as needed.
• Registers all related sales, reviews pricing accuracy, and handles voids or scanning errors.
• Assists with warehouse/vendor ordering, backdoor deliveries, and inventory counts.
• Maintains store cleanliness, displays, and stock organization, including backroom and sales floor.
• Ensures compliance with regulations on regulated products and performs basic bookkeeping duties as requested.
• Supports training, communicates tasks to team members when management is absent, and reports issues to management.

Skills

Leadership

Job description

Walgreens is hiring in Missouri for a leadership-focused role that opens and closes the store in the absence of management, handles cash, processes returns and voids, and ensures readiness for business hours. You will greet customers, resolve issues, and model exceptional service while maintaining accurate pricing and signage.

Responsibilities span store operations, inventory control, backroom readiness, vendor coordination, and basic bookkeeping as needed.