Shift Lead — Store Ops & Customer Experience

Walgreens; Kansas City (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Kansas City, MO is seeking a dedicated store associate to serve as a Key Holder, helping run the store in the absence of management and ensuring start-up procedures, cash handling, and stock readiness. You will greet customers, resolve issues, support inventory and display maintenance, and collaborate with the team to deliver a distinctive Walgreens experience.

This role emphasizes accountability for opening back doors, processing returns, and adhering to company policies while

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state preferred.

Responsibilities

• Opens and closes the store in the absence of store management and handles required start-ups.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and assists with products and services to ensure a positive experience.
• Registers sales, reviews pricing and scans, and supports back-office tasks and displays.
• Maintains inventory accuracy and assists with pricing/signage per local regulations.

Skills

Leadership

Customer service

Cash handling

Job description

Walgreens in Kansas City, MO is seeking a dedicated store associate to serve as a Key Holder, helping run the store in the absence of management and ensuring start-up procedures, cash handling, and stock readiness. You will greet customers, resolve issues, support inventory and display maintenance, and collaborate with the team to deliver a distinctive Walgreens experience.

This role emphasizes accountability for opening back doors, processing returns, and adhering to company policies while