Store Shift Lead: Customer Experience & Operations

Walgreens; Raytown (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Raytown, MO is seeking a customer-focused team member who can open and close the store in the absence of management, manage cash and returns, and ensure the floor and stock room are ready for business. You will deliver the Walgreens customer experience and assist with inventory, vendor deliveries, and pricing while supporting store operations.

This role requires at least one year of leadership or supervisory work in retail and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Manages store procedures with price changes, signage, and compliance with regulations.
• Maintains accurate inventory counts and assists with vendor deliveries and backroom logistics.
• Supports basic department pricing and general housekeeping to maintain store appearance.

Skills

Leadership

Customer service

Cash handling

Retail operations

Store systems

Tools

Store systems

Store equipment

Job description

Walgreens in Raytown, MO is seeking a customer-focused team member who can open and close the store in the absence of management, manage cash and returns, and ensure the floor and stock room are ready for business. You will deliver the Walgreens customer experience and assist with inventory, vendor deliveries, and pricing while supporting store operations.

This role requires at least one year of leadership or supervisory work in retail and fluency in English.