Shift Lead - Store Ops & Customer Experience

Walgreens; Warren (MI); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Benefits

Job summary

Walgreens in Warren, MI is seeking an energetic team member to open and close the store in the absence of management, handling cash, processing returns, and ensuring daily readiness. You will greet customers, assist with products and services, and uphold Walgreens service standards to create a delightful shopping experience.

You will also support inventory, pricing, and displays, coordinate with vendors, and help with basic bookkeeping and store upkeep.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring floor/stock room readiness.
• Completes returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and assists with products and services to ensure satisfaction.
• Coaches team members on customer service best practices and Walgreens service traits.
• Maintains store inventory, pricing accuracy, and proper signage; assists with merchandising and resets.
• Assists with vendor deliveries and reverse logistics; supports basic bookkeeping and cash reporting.
• Ensures compliance with state/local laws on regulated products and maintains store cleanliness and appearance.
• Participates in training and communicates tasks when management is not present.

Skills

Leadership

Customer service

Cash handling

English proficiency

Tools

POS system

Job description

Walgreens in Warren, MI is seeking an energetic team member to open and close the store in the absence of management, handling cash, processing returns, and ensuring daily readiness. You will greet customers, assist with products and services, and uphold Walgreens service standards to create a delightful shopping experience.

You will also support inventory, pricing, and displays, coordinate with vendors, and help with basic bookkeeping and store upkeep.