Shift Lead: Customer Experience & Store Operations

Walgreens; Midland (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Midland, MI is seeking a team member to open and close the store when management is unavailable, perform cash handling, and ensure the floor and stock room are ready for business. You will engage customers, assist with purchases, and help with vendor deliveries and displays.

The role emphasizes delivering a distinctive customer experience, accurate cash handling, price accuracy, and basic maintenance tasks to keep the store running smoothly.

Qualifications

• One year of leadership, supervisory, or key-holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling required cash processes.
• Completes product returns, refunds, cash drops, and cash register adjustments.
• Delivers a distinctive customer experience and assists customers with products and services.
• Engages customers, resolves issues, and shares best practices for service excellence.
• Maintains inventory accuracy, supports pricing, and handles backroom organization.
• Assists with vendor deliveries, displays, and basic store maintenance.

Skills

Leadership experience

Customer service

Education

PTCB certification or pharmacy license

Tools

Point-of-Sale system

Job description

Walgreens in Midland, MI is seeking a team member to open and close the store when management is unavailable, perform cash handling, and ensure the floor and stock room are ready for business. You will engage customers, assist with purchases, and help with vendor deliveries and displays.

The role emphasizes delivering a distinctive customer experience, accurate cash handling, price accuracy, and basic maintenance tasks to keep the store running smoothly.