Shift Lead: Frontline Ops & Customer Experience

Walgreens; Holland Charter Township (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused team member to support store operations in Michigan. You will open and close the store in management's absence, manage cash handling, and assist with deliveries through the back door to ensure a smooth morning start.

You will greet customers, assist with product selection, process returns/refunds, and maintain pricing, signage, and inventory accuracy. The role emphasizes a delightful customer experience and teamwork.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience and greets customers to assist with products and services.
• Registers all related sales and monitors scanning, price verifications, and voids.
• Assists with vendor deliveries, displays, inventory counts, and basic pricing and signage.

Skills

Leadership

English

Job description

Walgreens is seeking a customer-focused team member to support store operations in Michigan. You will open and close the store in management's absence, manage cash handling, and assist with deliveries through the back door to ensure a smooth morning start.

You will greet customers, assist with product selection, process returns/refunds, and maintain pricing, signage, and inventory accuracy. The role emphasizes a delightful customer experience and teamwork.