Shift Lead: Store Ops & Customer Experience

Walgreens; Town of Middletown (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash systems and ensuring the floor and stock room are ready for business. You will greet customers, assist with products, and ensure a positive experience.

You will also support with returns, refunds, and pricing changes, while maintaining stock accuracy and collaboration with store leadership. This role emphasizes reliability, English fluency, and a customer-first mindset.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and perform required system start-ups.
• Handle product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet them, and assist with products and services to ensure a positive experience.
• Communicate tasks to team members when management is not present and report disciplinary issues.

Skills

Leadership experience

Customer service

Communication

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash systems and ensuring the floor and stock room are ready for business. You will greet customers, assist with products, and ensure a positive experience.

You will also support with returns, refunds, and pricing changes, while maintaining stock accuracy and collaboration with store leadership. This role emphasizes reliability, English fluency, and a customer-first mindset.