Shift Lead: Customer Experience & Store Ops

Walgreens; Kershaw (SC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store team member to open and close the store when management is absent, handle cash, and prepare the floor and stock room for the business day. You will assist with returns, refunds, and vendor deliveries while delivering a distinctive customer experience.

You will greet customers, help with products and services, and share best practices to ensure a positive visit. Prior leadership or key-holder experience and fluent English are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor/stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains inventory counts and assists with pricing and signage to reflect local regulations and promotions.
• Assists with vendor deliveries, cashiering duties, and basic store maintenance as requested by management.

Skills

Leadership experience

Job description

Walgreens is seeking a store team member to open and close the store when management is absent, handle cash, and prepare the floor and stock room for the business day. You will assist with returns, refunds, and vendor deliveries while delivering a distinctive customer experience.

You will greet customers, help with products and services, and share best practices to ensure a positive visit. Prior leadership or key-holder experience and fluent English are required.