Shift Lead - Store Ops & Customer Experience

Walgreens; Rochelle (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a front-end team member who can open and close the store when management is not present and manage cash handling and backroom processes. You will assist with customer service, pricing, and product placement while ensuring compliance with store policies.

Responsibilities include handling returns, refunds, and maintaining inventory accuracy, as well as supporting deliveries, signage, and displays to deliver a delightful customer experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.

Responsibilities

• Open and close the store in the absence of store management and handle required cash systems.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers by greeting them and assisting with products and services; resolve issues to ensure a positive experience.
• Maintain accurate cash register records, price verifications, and documentation of scanning errors or Voids.
• Assist with vendor deliveries, returns, displays, inventory counts, and backroom organization.
• Ensure pricing accuracy and signage, and support local regulatory compliance programs.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Store systems knowledge

Education

PTCB certification or pharmacy license

Tools

POS systems

Inventory management software

Job description

Walgreens is seeking a front-end team member who can open and close the store when management is not present and manage cash handling and backroom processes. You will assist with customer service, pricing, and product placement while ensuring compliance with store policies.

Responsibilities include handling returns, refunds, and maintaining inventory accuracy, as well as supporting deliveries, signage, and displays to deliver a delightful customer experience.