Shift Lead: Customer Experience & Store Ops Pro

Walgreens; Winchester (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate to support opening and closing the store in the absence of management, manage cash handling, and ensure shelves and stock rooms are ready for business. You will handle returns, refunds, and price changes while delivering a high-quality customer experience.

You will engage customers, assist with products and services, and model Walgreens service excellence. The role includes supervising peers, working with the back room, and maintaining inventory accuracy at

Qualifications

• Requires at least 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness of sales floor and stock room.
• Completes product returns, voids, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Handles store keys, supports vendor deliveries, and reviews order exceptions.
• Maintains inventory accuracy across departments and stockroom.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate to support opening and closing the store in the absence of management, manage cash handling, and ensure shelves and stock rooms are ready for business. You will handle returns, refunds, and price changes while delivering a high-quality customer experience.

You will engage customers, assist with products and services, and model Walgreens service excellence. The role includes supervising peers, working with the back room, and maintaining inventory accuracy at