Shift Lead: Store Ops & Customer Experience

Walgreens; New Berlin (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in New Berlin, WI is seeking a reliable team member to support store operations and customer service. You will open/close the store in the absence of management, handle cash, assist customers, and help maintain inventory and displays while ensuring compliance with policies.

You will engage customers, resolve issues, and contribute to a distinctive, friendly shopping experience by following Walgreens service traits and training provided to the team.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience for all shoppers.

Skills

Leadership experience

Customer service

English fluency

Tools

POS system

Job description

Walgreens in New Berlin, WI is seeking a reliable team member to support store operations and customer service. You will open/close the store in the absence of management, handle cash, assist customers, and help maintain inventory and displays while ensuring compliance with policies.

You will engage customers, resolve issues, and contribute to a distinctive, friendly shopping experience by following Walgreens service traits and training provided to the team.