Shift Lead: Customer Experience & Store Operations

Walgreens; West Allis (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wisconsin is seeking a capable team member to support store operations and customer care when management is unavailable.

You will open/close the store, handle cash, assist customers, and help maintain accurate inventory and pricing while delivering a friendly, proactive service experience.

Experience in retail or pharmacy environments is preferred, with a commitment to safety and policy compliance throughout shifts.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Valid PTCB certification or state pharmacy license as required by the state.

Responsibilities

• Open and close the store in the absence of store management, including required system start-ups and cash handling.
• Complete product returns, order voids, customer refunds, and cash drops to the safe; provide change as requested.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Wisconsin is seeking a capable team member to support store operations and customer care when management is unavailable.

You will open/close the store, handle cash, assist customers, and help maintain accurate inventory and pricing while delivering a friendly, proactive service experience.

Experience in retail or pharmacy environments is preferred, with a commitment to safety and policy compliance throughout shifts.