Shift Lead — Customer Experience & Store Ops

Walgreens; Verona (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Verona, WI is seeking a dedicated team member to open and close the store in the absence of management, manage cash handling, and ensure readiness for the business day. You will engage customers, resolve issues, and support inventory, pricing, and displays to deliver a standout shopping experience.

The role emphasizes leadership, teamwork, and adherence to store policies, including safety and compliance, with opportunities for development within a busy retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Handles product returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, and resolves issues for a positive experience.
• Keeps accurate records of sales, pricing, and inventory; supports displays and promotions.

Skills

Leadership experience

Customer service

English proficiency

Job description

Walgreens in Verona, WI is seeking a dedicated team member to open and close the store in the absence of management, manage cash handling, and ensure readiness for the business day. You will engage customers, resolve issues, and support inventory, pricing, and displays to deliver a standout shopping experience.

The role emphasizes leadership, teamwork, and adherence to store policies, including safety and compliance, with opportunities for development within a busy retail environment.