Shift Lead — Store Ops & Customer Experience

Walgreens; Lake Elsinore (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store leader to open/close the store in the absence of management and manage cash handling, deliveries, and daily operations. The role emphasizes delivering a distinctive customer experience and supervising team members.

The position requires one year of supervisory or retail leadership experience and fluency in English. The job supports store pricing, merchandising, and compliance with policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Handles product returns, order voids, customer refunds, and cash drops to the safe; provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Greeting customers, assisting with products and services, resolving issues to ensure positive experience.
• Models customer service best practices and Walgreens service traits for the team.
• Maintains keys to open/close store and assists with vendor deliveries and backdoor access.
• Registers all sales accurately, records scanning errors, price verifications, and voids.
• Assists in order review, reverse logistics, displays, pricing, and store signage.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens is seeking a store leader to open/close the store in the absence of management and manage cash handling, deliveries, and daily operations. The role emphasizes delivering a distinctive customer experience and supervising team members.

The position requires one year of supervisory or retail leadership experience and fluency in English. The job supports store pricing, merchandising, and compliance with policies and procedures.