Shift Lead: Customer Experience & Store Operations

Walgreens; Paddock Lake (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a store role responsible for opening/closing the store in management's absence, handling cash and customer service, and supporting daily operations. The position emphasizes delivering a distinctive customer experience and maintaining store standards.

The role requires at least one year of leadership or supervisory experience, fluency in English, and the ability to assist with inventory, pricing, and vendor deliveries. Walgreen's promotes equal opportunity employment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading/writing/speaking English.

Responsibilities

• Open and close the store in the absence of management, including start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops, and provide change.
• Engage customers to deliver a distinctive customer experience and resolve issues.
• Handle back office tasks: pricing, signage, inventory counts, and basic department maintenance.
• Assist with vendor deliveries and backdoor access for deliveries.
• Assist with pharmacy out window as needed.
• Maintain compliance with state/local laws for regulated products.
• Keep store clean, organized, and visually appealing; assist with displays and resets.
• Record and monitor cash register transactions, scanning errors, and price verifications.

Skills

Leadership

Customer service

Communication

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is hiring for a store role responsible for opening/closing the store in management's absence, handling cash and customer service, and supporting daily operations. The position emphasizes delivering a distinctive customer experience and maintaining store standards.

The role requires at least one year of leadership or supervisory experience, fluency in English, and the ability to assist with inventory, pricing, and vendor deliveries. Walgreen's promotes equal opportunity employment.