Shift Lead - Store Ops & Customer Experience

Walgreens; Irvine (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a Retail Associate/Key Holder in Irvine, CA to lead store opening and closing with proper cash handling and back-door access for deliveries. You will engage customers, assist with purchases, and model Walgreens service traits to ensure a distinctive shopping experience.

The role includes inventory, pricing updates, and coordinating with management when present. The position requires at least one year of leadership or key holder experience, fluency in English, and a valid

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, resolves issues.
• Maintains inventory accuracy and price changes; assists with displays and merchandising.

Skills

Leadership experience

Fluent English

Education

PTCB certification or Pharmacy license

Job description

Walgreens is seeking a Retail Associate/Key Holder in Irvine, CA to lead store opening and closing with proper cash handling and back-door access for deliveries. You will engage customers, assist with purchases, and model Walgreens service traits to ensure a distinctive shopping experience.

The role includes inventory, pricing updates, and coordinating with management when present. The position requires at least one year of leadership or key holder experience, fluency in English, and a valid