Shift Lead: Store Ops & Customer Experience

Walgreens; Hickory Hills (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an engaged team member in Hickory Hills, IL to support store operations, cash handling, and customer service. You will open/close the store in management's absence, handle returns and refunds, and ensure accurate pricing and display standards.

The role emphasizes welcoming customers, resolving questions, and maintaining store systems and inventory with the team. Fluent English and at least one year in a leadership or key holder role are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and helps with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver exceptional service.
• Maintains store keys to open/close without management; assists with vendor deliveries and inventory processes.
• Registers sales accurately, records scanning errors, price verifications, and voids; supports pricing tasks and signage.

Skills

Leadership experience

Fluent English

POS systems

Tools

POS systems

Job description

Walgreens is seeking an engaged team member in Hickory Hills, IL to support store operations, cash handling, and customer service. You will open/close the store in management's absence, handle returns and refunds, and ensure accurate pricing and display standards.

The role emphasizes welcoming customers, resolving questions, and maintaining store systems and inventory with the team. Fluent English and at least one year in a leadership or key holder role are required.