Shift Lead: Customer Experience & Store Operations

Walgreens; Gurnee (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Illinois seeks team members to cover opening/closing duties, handle cash and register transactions, and ensure shelves are ready for business. You will engage customers, help with product questions, and support inventory and displays to create a positive shopping experience.

Ideal candidates have leadership experience, strong English skills, and a commitment to service. The role emphasizes teamwork, accuracy, and affordability, with opportunities for growth and a supportive work

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, answers questions, and resolves issues to ensure a positive experience.
• Maintains inventory accuracy and assists with merchandising, pricing, and displays.

Skills

Leadership

Retail Key Holder

Fluent English

Education

English literacy

Tools

POS system

Cash register

Inventory software

Job description

Walgreens in Illinois seeks team members to cover opening/closing duties, handle cash and register transactions, and ensure shelves are ready for business. You will engage customers, help with product questions, and support inventory and displays to create a positive shopping experience.

Ideal candidates have leadership experience, strong English skills, and a commitment to service. The role emphasizes teamwork, accuracy, and affordability, with opportunities for growth and a supportive work