Shift Lead: Store Operations & Customer Experience

Walgreens; Indio (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a responsible team member to help open and close the store without management, handle cash, and ensure floor and stock room readiness for daily operations. You will handle returns, refunds, cash drops, and assist with vendor orders while maintaining accurate records and pricing.

You will greet customers, provide product assistance, resolve issues, and model Walgreens service standards to deliver a distinctive shopping experience in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring readiness of floor and stock room.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Coaches other team members in customer service best practices and Walgreens service traits to deliver a consistently high-quality experience.
• Holds store keys to open/close without management, assists with warehouse/vendor orders, and reviews order exceptions on release day.

Skills

Leadership experience

Education

PTCB certification or state pharmacy license

Job description

Walgreens is seeking a responsible team member to help open and close the store without management, handle cash, and ensure floor and stock room readiness for daily operations. You will handle returns, refunds, cash drops, and assist with vendor orders while maintaining accurate records and pricing.

You will greet customers, provide product assistance, resolve issues, and model Walgreens service standards to deliver a distinctive shopping experience in a fast-paced retail environment.