Shift Lead: Customer Experience & Store Operations

Walgreens; Downers Grove (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Downers Grove, IL seeks a dedicated team member to support store operations, customer service and cash handling. This role may open or close the store in the absence of management, handle backdoor deliveries, and ensure stockrooms and floors are ready for business.

You will engage customers, resolve questions, participate in pricing, inventory control and displays, and maintain a clean, compliant, welcoming store environment for shoppers.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management.
• Completes product returns, refunds, and cash handling activities.
• Models and delivers a customer-focused shopping experience.
• Assist with vendor deliveries and backdoor access as needed.
• Maintain accurate pricing, signage, and basic inventory counts.
• Support store displays, resets, and shelf organization.

Skills

Customer service

Leadership

Cash handling

Store operations

Communication

Education

High school diploma

Tools

POS system

Inventory management

Backroom operations

Job description

Walgreens in Downers Grove, IL seeks a dedicated team member to support store operations, customer service and cash handling. This role may open or close the store in the absence of management, handle backdoor deliveries, and ensure stockrooms and floors are ready for business.

You will engage customers, resolve questions, participate in pricing, inventory control and displays, and maintain a clean, compliant, welcoming store environment for shoppers.