Shift Lead: Retail Ops & Customer Experience

Walgreens; Lake Forest (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Lake Forest, IL is seeking a reliable team member to help open and close the store in the absence of management, handling cash and ensuring the floor is ready for business. You will assist with inventory, backroom processes, and vendor deliveries while delivering a distinctive customer experience.

The role emphasizes frontline customer service, adherence to pricing and store policies, and supporting other team members to maintain smooth operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring floor readiness.
• Assists with inventory, pricing, and backroom organization; supports vendor deliveries.
• Delivers friendly customer service and resolves issues to ensure a positive experience.
• Maintains store policies and cash register accuracy; supports POS and basic bookkeeping tasks.

Skills

Leadership

Customer service

Job description

Walgreens in Lake Forest, IL is seeking a reliable team member to help open and close the store in the absence of management, handling cash and ensuring the floor is ready for business. You will assist with inventory, backroom processes, and vendor deliveries while delivering a distinctive customer experience.

The role emphasizes frontline customer service, adherence to pricing and store policies, and supporting other team members to maintain smooth operations.