Shift Lead: Store Ops & Customer Experience

Walgreens Co.; Charlotte (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Charlotte is seeking a Store Key Holder to open/close the store when management is not present, process cash and pricing tasks, and ensure a welcoming customer experience. The role includes supporting vendor deliveries, inventory control, and merchandising with a focus on compliance and accuracy.

The position emphasizes teamwork, reliability, and strong English communication to serve customers and maintain store standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle cash/register tasks.
• Process product returns, refunds, cash drops, and pricing/verifications.
• Engage customers to deliver a distinct Walgreens experience and assist with products and services.
• Assist with vendor deliveries, inventory counts, displays, and backroom operations.
• Maintain store cleanliness, signage, pricing accuracy, and compliant handling of regulated products.
• Support basic bookkeeping tasks and cash handling duties as needed.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens Co. in Charlotte is seeking a Store Key Holder to open/close the store when management is not present, process cash and pricing tasks, and ensure a welcoming customer experience. The role includes supporting vendor deliveries, inventory control, and merchandising with a focus on compliance and accuracy.

The position emphasizes teamwork, reliability, and strong English communication to serve customers and maintain store standards.