Shift Lead: Customer Experience & Store Operations

Walgreens

Statesville (NC)

On-site

USD 24,000 - 31,000

Full time

3 days ago

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Job summary

Walgreens in Statesville, NC is seeking a retail key holder to support store opening/closing, cash handling, and customer service. You will ensure a smooth start to the business day, assist with deliveries, and help maintain accurate pricing and displays.

The role emphasizes leadership, English fluency, and adherence to store policies. Responsibilities include engaging customers, processing transactions, handling returns, and supporting back-of-house operations to keep the store well-organized

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.

Responsibilities

Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
Completes product returns, order voids, customer refunds, cash drops, and provides change as requested.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients, greets them, and assists with products and services.
Checks and resolves customer issues to ensure a positive experience.
Maintains store keys, supports vendor deliveries, pricing, and displays.
Performs basic bookkeeping tasks, cash counts, and ledger reviews.
Ensures compliance with state laws on regulated products and maintains store appearance.