Shift Lead - Customer Experience & Store Ops

Walgreens; Pompano Beach (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to support store opening and closing, handle cash, assist customers, and maintain product displays. You will help ensure inventory accuracy and smooth daily operations while delivering a standout customer experience.

The role emphasizes leadership, English fluency, and experience in retail or customer service, with opportunities to collaborate across departments and support pharmacy-related tasks as needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in English reading, writing, and speaking.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for business.
• Process product returns, refunds, and cash drops; provide change to registers.
• Engage customers to deliver a distinctive customer experience and assist with services.
• Coaching teammates on inventory, displays, pricing, and stock organization.

Skills

Leadership

Retail key holder

Customer service

Tools

POS systems

Job description

Walgreens is seeking team members to support store opening and closing, handle cash, assist customers, and maintain product displays. You will help ensure inventory accuracy and smooth daily operations while delivering a standout customer experience.

The role emphasizes leadership, English fluency, and experience in retail or customer service, with opportunities to collaborate across departments and support pharmacy-related tasks as needed.